Thermostat Honeywell T9 and Level Locks always show ERROR on shared person I Phone

Hi there.

I have a Ring alarm 2 dorbells pro and T9 thermostat and 2 level locks. There is 4 people in the household. I have the ring app on Android phone and everything works OK. On my wife’s I Phone thermostat and locks always show error. She linked her Amazon account already.

What could be the issue here?

Thanks.

I would go Here and start setup again. I think you can only have one Account owner, her Amazon link would make it 2.

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Yes, I already invited her and she accepted. She has all devices enabled. The alarm and doorbells work OK but thermostat and locks do not.