I’ve been trying to return an order for 2 weeks now…the Ring Cams will NOT notifiy you if they go offline which, from my perspective, is crazy. As such, I am returning the spotlight cams and the full Ring security system inside of my return window.
I initiated this return over 2 weeks ago; within a few days, they sent me a pre-paid shipping label. I used this label on the original box used by Ring to ship me the order. After a few days the Post Office returned the box saying they could not accept that shipping label as the package had Lithium batteries…it must be shipped by ground.
I’ve had 3 different support people and 1 supervisor over the course of the past 8 days promise me that I’d be getting the ground shipping label sent out in “24-48 hours” or “you’ll have it tomorrow”…and yet here I am, still without a way to ship the order back.
As I write this, I’ve been on the phone with Ring (mostly on hold) for 51 minutes and counting. No manager or VP is available to speak with me. They are now telling me to NOT return the 3 extra lithium batteries, and to use the original pre-paid air postage and they will refund all of my money…I can keep the batteries. Wow, ok. Seems like sending a ground shipping label should be much easier and more cost effective, but whatever.
I will say the people with whom I’ve spoken have been very nice and curtious…but Ring’s systems and processes are seriously bad.
Sorry Ring, you’ve lost this customer and I’d sure have trouble suggesting to anyone that they should purchase your products…