I was wondering if this issue was discovered by the Ring team or other users as well.
I just installed the Ring alarm kit ( I got a 10 piece kit) and I noticed that after I installed the system, that I was no longer hearing my txt tones while my iphone is locked (in my pocket, laying on the desk with screen off).
Naturally, this disturbed me quite a bit since I missed quite a few txts from family and friends over the last day. I have narrowed the problem down to the Ring Alarm system and I was wondering if anyone can help please.
Here is how things work:
With the Ring app installed and logged in to my account:
-If I have bluetooth “ON” on my iphone (but no devices are connected to it). I will NOT get sounds for txt messages while my phone is in a locked state.
-If I turn bluetooth to “OFF”; This fixes the problem and I then start to receive the sounds for txt messages while my phone is in a locked state.
I noticed that when I set up the alarm base station, it initially used Bluetooth to connect to my phone, so I suspect there is some interaction there, yet is not shown on the phone.
How do I know definitively that it has something to do with my Ring alarm system?
I DO get incoming txt sounds when my iphone is locked when:
The Ring app installed, logged into my ring account, and Bluetooth is “OFF”
The Ring app installed, NOT logged into my ring account, and Bluetooth is “ON”
The Ring app is NOT installed on my phone (this would make ring pointless though)
I *DO NOT* get incoming txt sounds when:
- Bluetooth is “ON” and logged into my ring account.
From those tests, I can speculate that there is some bluetooth interaction when the Ring app is logged into my account, probably related to the base station?
Any help on this matter is greatly appreciated.
An annoying workaround is just to keep bluetooth “OFF” at home… then whenever you get in or out of your car you have to turn it “ON” and remember to turn it “OFF” when you get home. This of course is a very annoying thing to remember and do every single time you leave/enter your home.
I hope there is a quick fix for this.
Thanks for your time!