Swapped rings protect plan doesn't work

We both have ring front doorbells, swapped as neighbor want bronze and we wanted silver. Work fine after we deleted and reset up. Both have annual protect plans. Now both are asking us to sign up and prior order of ring protect doesn’t show under orders in our separate accounts. How to fix?

Hey @jsbrownie. It would be best to reach out to our support team in order to get this sorted out. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.