Support request: IF Ring Alarm motion detector senses motion, THEN start recording on camera

I want my camera to start recording when the Ring Alarm motion sensor detects motion.

I have gone to the Alexa app for iOS and get stuck on the step of creating a new Routine. I can make the trigger “when motion sensor x detects motion” but I’m unable to select the resulting action of “have camera x start recording” because it says all my cameras are “unsupported devices.”

Is there another way to achieve this?

Hi @Pow. A good place to start is our Help Center Article on helping your Ring devices work with Alex, which you can find here. This will help you check to make sure your Ring devices are properly recognized by your Alexa devices and to ensure everything is compatible. You can also find detailed steps on creating a routine in Alexa here. If you have any further questions, you can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile: