Streaming error

While clicking on the live view, it says there’s a streaming error. We also are not receiving any notification since we moved. We now have an actual doorbell and followed the steps for set up on that. I also changed our address in the app. Is there something else we are not doing to cause our ring not to work?

Hey @avrialc. What is the device’s status in the Device Health page and the RSSI for your device?

It now says offline. However the device doesn’t seem to want to hold a charge at all. I charged it all day yesterday.

@avrialc If you have charged the device all day and it will not enter setup mode, power on, or reconnect to your wifi, please reach out to our support team here!