Stream Error

I can’t view live my spotlight camera on my phone. I can control to turn on and turn off light, motion but I can’t do siren. I can’t hear any alarm sound when I turn on the siren. I just see the light flashing when siren. I follow instruction from the Ring community to fix this problem but it still happens. I tried resetting the camera, uninstall and reinstall my Ring app, and change wifi connect but it still doesn’t see anything on my phone. It looks like the picture I attach below. Please help me fix this problem. Thank you.

Sorry to hear about this @joliepham! It looks like you’ve covered the necessary steps to ensure the Ring app is up to date and the network is sufficient for this operation. If your device’s RSSI in the Ring app is showing as good, try performing this live view on wifi only, or cell data only on your mobile device.

I recommend also ensuring VPN is disabled and other apps on the mobile device are closed. If this concern persists, our support team will be able to assist with more in-depth troubleshooting.Feel free to let us know how this goes! :slight_smile:

I did like what you said but my camera still not view live on my phone. Do you have other way to fix it? Thank you