My ring protect plan was up for renewal but the Ring team decided to extend my trial by a few months as we are having some financial difficulty due to the pandemic. I removed my credit card from my ring account previously because it expired, and I have not added a new card to my account yet because of the extended trial. However I am receiving automated emails stating that my protect plan is trying to auto-renew at GBP £35.25. Usually as far as I know the plan renews at GBP £24.99. Has anybody else ever exprienced this? I have attached a screenshot of the email I am receiving regularly. Obviously I am not worried about actually being charged because I don’t have a card on my account right now, but I do not want to be over-charged in a couple of months when my extended trial expires and I re-add a new credit card to my account to renew my plan.
Any suggestions would be appreciated as to what this weird amount could be for? I have tried contacting the Ring support team and they say that on their billing screens it is still showing as attempting to charge at GBP £24.99 which is odd.