Stickup camera solar 3 gen black image black recording

Hello! My 2 stickUp cameras are showing all the time black images and don’t record anything just a black image! They are connected to my router and have a good signal my other 2 wire cameras work on the same network whiteout a problem. I tried everything from reset to changing the network, dosent work

Hi @Ifte. If the signal is good but the video and the Live View are still black, then you may need to adjust some settings on your router to correct this. You can find more information and more in-depth troubleshooting steps for this specific concern in our Help Center Article here. If these steps don’t do the trick, please give our support team a call at one of the numbers available here so they can take a closer look for you. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. :slight_smile: