While Ring is great if it works, and if you get local US-Support, they are ver ynice, it is one of the most horrible instabile platform I have experienced, and I’m so mad at myself having bought with 100s of dollars into it.
The Problem about the StickUp Cam is KNOWN!!!
But they don’t care putting it on their status Page. I wasted 2 Hours as I’m 4000 Miles away with a Contractor at my expense to fix it. I finally had someone on the phone, and all the same crap (20 Secons holding Organge Button, lets try 30 Seconds now) and every other standard Procedure was tried out. Wasting more of my time and also wasting Phone Supports time. LUCKILY the Agent said, well let me call “Engineering”… After like 5 Minutes he came back and said. OH there is a Problem with a firmware Upgrade they are aware, I would get a call or E-Mail in 24-48 Hours they should have it fixed.
I’m sorry RING, WHY ARE YOU SO EVIL TO YOUR CUSTOMERS??? WHY DO YOU NOT POST THAT ON STATUS.RING.COM even now 24 hours later nothing is noted there, I told that the same Agent he should tell them to put it on the Status page, it would have saved me lots of time and money.
Sorry Ring, some stuff you try to do is so nice and modern but then you screw up at BASIC STUFF LIKE THIS!!!
So to anyone having the same problem… sit and wait. MAYBE they will fix it, BUT FOR SURE THEY WILL NOT PUT IT ON THE STATUS PAGE!
SHAME ON YOU RING