I bought two stick up cameras from Ring and in less than 30 days one of the cameras does not work at night. The camera does not provide any notifications from motion when the room is dark or at night time. I am so frustrated because I have done everything that Ring has asked me to do in regards to the problem and it is still resolved. (reset device, delete the Ring app and reinstall app, unplug the device and wait and replug).
Hi @1ReaLady. Since you’ve had no luck with the troubleshooting steps that are found in the Community, I would suggest reaching out to our support team. They will be able to work with you in real time while you on the phone. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.