Stick up cam wired Gen 3 not refreshing

Does anyone know why the Stick Up Cam wired Gen 3 does not refresh the thumbnail on the dashboard every 30 seconds like the other cameras? I have the flood light, stick up cam Gen 2, and indoor stick up cam… It does not refresh even if I exit the app and go back in… There’s times where it goes by 9+ mins without refreshing the thumbnail

Hi @Alvillar31. I would contact our support to look into this for you. Your thumbnails should update every 60 seconds. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.