Stick Up Cam not displaying Health screen

Bought a Battery Powered Stick up Cam 3 2 days ago, worked fine but this morning I wanted to check the level of the battery with my iphone and the health screen is blank. I tried to check it with my wife’s ipad and get the same result, blank. Changed the battery to a fully charged one and same results. The Cam works fine otherwise, senses motion and works as it should displaying video of what it senses, just no health screen.

All the other App screens display fine. I was wondering if there was an firmware update or something that has caused this and is anyone else is experiencing this?

Hi @Jeff_Green. Check out this thread here that has a marked solution and more information about this concern.

No resolution to this issue. Please respond with a progress update. Thank you for your assistance.