anyone else see their stick up cam light turn on even if the light is told not to turn on? See attached for settings.
Firmware Up To Date.
Hi @hawaiibee. Have you tried toggling this setting back on and then off again? If that doesn’t do the trick, I’d also suggest resetting your Camera by holding down the setup button for at least 20 seconds. Once that’s done, you’ll need to set it back up in the Ring App with the steps under Set Up a Device.
If you find that the light is still coming on when this setting is toggled off after trying these steps, you’ll want to follow up with our support team directly for further assistance. You can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. 