Obviously this is a hot topic! I’ve been running stick-up cam wired for over two years now and “TODAY” I just started getting this same issue. So if the message pertaining to a weak signal from my phone is suppose to be a problem, I’m not sure how that could be, since my inddpendent speed test from my device 86Up and 96down - but using the ring app, it’s a totally different story where I’m seeing 20 somthing up and 19 down or vice versa. What’s really killing me is this thread is a 2019 thread which started around the time my video was really shaky with black screens; interference (from what I have no clue) and I received an update just before Christmas which fixed it all. So I’m leaning towards a push of some sort this time as a problem as I’ve made absolutely no changes on any of my cams and they are all giving me the same message.
Come on Amazon/Ring - fix this and also let these devices work with other hubs and hardware!!!
Hi, i have read all the poor connection over POE posts since late 2019 thru to March. It seems to continue to be an issue and a mystery as to why it happens with no effective help from the support team at Ring. I am now hesitant to purchase the Stick up cam Elite with POE. I have a few hundred feet of eithernet cable to the point where the cameras are. I am currently using non-Ring POE camera system today, which is working fine. But I am considering switching to Ring to integrate with my working door cam and it has better motion sensor features and alerting. So Ring has better features, but if the connection is unreliable, I don’t want to spend 3x$199 for cameras to go backwards effectively. Can the people that had previous issues provide an update? did this ever get fixed? is the cause now known? thanks in advance for any and all help.
Can the people that had previous issues provide an update? did this ever get fixed? is the cause now known? thanks in advance for any and all help.
I was never informed of the cause of the issue, but I can confirm that all of my Ring PoE cams (including the 2018 ones) are now working properly. I have no more “poor/weak connection” messages from any of my stick-up cams when I go into live view. So for me, at least, the problem has been resolved!
I noticed it seems like a lot of users end up here because this is a challenging problem after doing all the work, and then having your efforts dashed because the app seems to not allow POE internet to connect.
After installing 5 of these cameras on Wednesday June 24, I noticed the first thing is selecting whether the camera will use the DC adapter or the POE for power, which is silly because the POE was plugged in and the camera was starting up, with the lady saying “Your Camera is in setup mode.” But selecting POE is obviously what I wanted.
Then the question is, do you want to use Wifi, or Wired eg Ethernet? After several long minutes, each time I select Wired, the lady says “There is a problem connecting to the internet.” I have to cancel out of the install, and start over.
As there is a housewide mesh network, the Wifi is an excellent connection with clear picture on all the Ring Elite POEs, but the whole point is to have ethernet providing the internet, without stealing it from the rest of the wifi devices in the house. I could have installed solar panels, it would have been cheaper. This is disappointing because there is no way to further troubleshoot the issue once you’re up a ladder and it doesn’t work as desired.
How did y’all get things eventually working? Was it an update, reinstalling the app, or anything else? Feedback will be most welcome.
This sounds like a different problem than I was having. I really didn’t have any trouble getting the cameras set up. But once they were set up, they were constantly giving me error messages saying I had a weak signal (even though I was connected via PoE) – despite the fact that they were otherwise seemingly working properly. That issue was clearly a software problem, and has since been fixed. So, not sure I can be of much help. I’d recommend calling Ring and having them troubleshoot/walk you through the setup.
I have the same issue. Just spent a lot of money running Cat6 out to a new detached building and installing a POE switch. I checked everything in house before the work and the camera worked fine.
I deleted the camera and then went through the install process (had same questions re: POE/wireless - as it was already connected to the switch and was getting power).
I chose POE and I get the ‘can’t connect to network’ error at the end of the process.
Just got 9 Ring POE and having stutter in both live and recorded view. Is this what you mean by poor connection? Or just seeing a poor connection on the app?
I think I found a work around for ethernet connectivity issues on the Ring Stickup Cam Elite (2nd generation) POE+ enabled.
ISSUE: When setting up the camera using the phone android app, I select power via POE and internet via ethernet. After a few moments, stickup cam announces that it’s trying to connect. Then it proceeds with error "cannot connect to the internet, check connection. This happens when trying to setup the camera even though I try to power the camera using a Linksys POE+ switch and also tried the Ring POE+ injector product.
For the workaround I discovered to fix this issue, please follow these steps:
Connect the Stick Up Cam to your internet router (non-POE+ enabled router is best)
Connect the micro-usb power supply that came in the Stick Up Cam
Put the Stick Up Cam in setup Mode
On the Ring phone app, select power via POE and connect to internet via ethernet
It will go through the setup and should connect to the internet (like mine did)
After your Stick Up Cam finishes setup, you can now disconnect from your internet router and connect the cam to the Ring POE+ injector
I think I found a work around for ethernet connectivity issues on the Ring Stickup Cam Elite (2nd generation) POE+ enabled.
ISSUE: When setting up the camera using the phone android app, I select power via POE and internet via ethernet. After a few moments, stickup cam announces that it’s trying to connect. Then it proceeds with error "cannot connect to the internet, check connection. This happens when trying to setup the camera even though I try to power the camera using a Linksys POE+ switch and also tried the Ring POE+ injector product.
For the workaround I discovered to fix this issue, please follow these steps:
Connect the Stick Up Cam to your internet router (non-POE+ enabled router is best)
Connect the micro-usb power supply that came in the Stick Up Cam
Put the Stick Up Cam in setup Mode
On the Ring phone app, select power via POE and connect to internet via ethernet
It will go through the setup and should connect to the internet (like mine did)
After your Stick Up Cam finishes setup, you can now disconnect from your internet router and connect the cam to the Ring POE+ injector