Stick up cam battery not showing people or custom zones

I have 6 plug in stick up cams all showing a people only option in motion and customisable zones. My 7th stick up cam battery only shows the old style motion zones just on and off and no people on movement.

Hi @Jbr14. Try resetting the Stick Up Cam and then reconnecting it to wifi. This causes the device to do an internal update, which may be the reason you’re not able to see People Only Mode. To do this, press and hold the Setup Button for 20 seconds, then release. After the camera has reset, follow the steps outlined here to reconnect your device.

If you’re still having this concern after attempting those steps, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.