We bought the stickup cam battery and noticed that the battery would go dead after 5-6 hours. So we figured we would get buy the solar panel and connect to the camera since it’s supposed to “charge the battery”. Well now, about the same time every evening/night, we have to change the batteries out because they don’t have a full charge and we want the camera to be in use for the middle of the night. Should we have just bought the stickup cam wired instead? To help with draining the battery, we changed the motion settings to the lowest possible and also people only mode (even though it still picks up the neighborhood cat). Any help would be appreciated.
@becca21 wrote:
We bought the stickup cam battery and noticed that the battery would go dead after 5-6 hours. So we figured we would get buy the solar panel and connect to the camera since it’s supposed to “charge the battery”. Well now, about the same time every evening/night, we have to change the batteries out because they don’t have a full charge and we want the camera to be in use for the middle of the night. Should we have just bought the stickup cam wired instead? To help with draining the battery, we changed the motion settings to the lowest possible and also people only mode (even though it still picks up the neighborhood cat). Any help would be appreciated.
Hello @becca21 ,
A Stick Up cam battery going dead only after 5 to 6 hours is NOT normal at all, regardless of whatever settings you use. There is a possibility that during your setup, or during a subsequent auto-update of your firmware, that your firmware (possibly slightly corrupted) is doing something strange to deplete your battery. You should do a hard “Factory Reset” on your camera, by pressing and holding the reset button for 20-seconds, which will wipe clean any downloaded firmware (other than the original firmware that it had from the factory). After the Factory Reset, your camera will again automatically start a setup for you to re-accomplish and it will again download clean firmware updates as it completes this setup.
If this Factory Reset does not fix your rapid battery depletion issue, I would suspect there is something wrong with your camera, and I would call Ring Support for help by telephone:
https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch
Unfortunately, due to the Covid-19, their available hours have been changed also:
https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19
I hope you find this information helpful. 
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