Stick Up Cam and Solar Panel Poor quality and offline regularly


I have called, had online chats and tweeted you re the fact that since I bought my Video Doorbell Pro that I purchased on the 13th Sept 2020 via Amazon and today 21st Oct 2020 ( I did not get around to putting this up for about a week after delivery) so about exactly a month now. I can honestly say that this piece of door architrave furniture has worked for only about 5 days in all.

  1. It constantly tells me it has no internet connection which is strange as I bought a range extender for my fibre broadband router to ensure there were no issues and it is fibre broadband, it is no more than 8 meters from the router anyway without the range extender.

  2. It constantly tells me it has poor voltage, which considering it is plugged into the mains 24hrs a day is a tad surprising esp. as I am using your plugin transformer.

  3. When it has worked the images are not the image quality you see in the lovely fun images shown in the commercials. Think of some grainy pixellated CCTV image you see on some Crimewatch programme at best.

As for the Stick-Up Cam and Solar Panel purchased on the 7th October and put up outside on the 11th October.

This has had to be reset almost every other day and when it works it is very blocky and patchy at best. I have also noticed that even though the panel is on a south-facing wall with no obstructions it does not even provide a trickle charge.

On speaking to CS Re the Video Doorbell Pro I was told that they would send out another one and it would take about 10 days. I was then told I had to return the old one and find my nearest DPD Depot for my Sins.

  1. What has happened top CS? Why do you not send out next day delivery or next working day delivery surely that is not beyond the realms of possibility for a company of your standing?

  2. Why do I need to go to the depot why not provide a collection service or allow us to download a postal slip and take to the post office rather than having to travel miles to return it, what if I did not have a car?

I just want an email address to ensure that it is being dealt with and have some contact.

I am seriously looking at sending this all back to Amazon and asking for my money back and going with another company.

Hi @JonLeda. This is not the experience we want you to have with Ring. Right now, due to the global impact of COVID-19, our shipping and returns processes have had to adjust to ensure the safety of our neighbours and staff. I apologise for any inconvenience this may cause.

Our support team should have emailed you a printable label for the return of your device. If you haven’t received it, check your “Junk” or “Spam” folders or search “Ring” in your email to find it. If you would like to schedule a pick up for your parcel, you can contact our support team to see if that is available for your area, and they can have our logistical department arrange that for you. I hope this information serves you well. Please read our response to COVID-19 here to see how to contact support. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times.