This might be futile, but does anyone know how long starred videos are saved? I would star events for various reasons and then clear the rest by selecting all, the starred videos always stayed. I saved things from suspicious activity, conversations with the police in front of my camera regarding said supicious activity, neighborhood wildlife as well as videos of my dog being funny.
Its really that last one I want. I had to put my dog down on the first, I wanted to download the starred videos I had of him but they’re ALL gone. Not just him, even the important ones that are still relevant (like fireworks being aimed at my house by neighbors, a few trespassers and the response from the police regarding those incidents). I realize I should have downloaded them sooner, but I thought starring them would be sufficient. I also thought I had more time with him and there wasnt a rush to download them all.
Im not tech savy, I realize they may be gone for good, but I cant even find an email to contact the Ring customer service. Its all self help articles and community posts. I cant even scroll on my activity feed on my laptop properly because of how un-user friendly it is (two different browsers, cookies cleared). I’m lost on what I should do next, please help.