I have 3 normally well working Ring Spotlight wired cams at two locations, with different internet setups (fiber + Google WiFi and a Mobile broadband 4G modem + router respectively). Two cameras are about 18 months old and one is brand new.
All suffer from a recent (a month back) issue where the cameras appear offline for several hours or days, until they return with no action. I cannot access live feed and I get no notifications. Currently two out of three cameras have this issue. Before this I’ve had 0 issues at either location.
Here’s the catch, when they do return “online”- I have complete history. Snapshots, recorded motions etc. Clearly they have been working, and have been connected, during the outage.
Internet/WiFi have had no issues during this time and other connected devices (lights etc) have no issues.
To me it seems Camera-to-Cloud is fine, but Cloud-to-mobile/app has issues.
Any ideas, tips or solutions?