I purchased two spotlight camera’s (wired) after finally getting around to install them I have encountered one stop working just after being installed. The spotlight was installed and went through the setup process, the device was added to my ring account. A firmware update was required to which the camera downloaded. The firmware upgrade was completed and the camera came back online. Within a few minutes, the camera went offline and the spotlights turned off and could not be turned off. The spotlight was not able to be entered into the setup more at all. The spotlight was disconnected from the power and after sometime re-connected. The sensor at the bottom flashed for a second and the spotlights turned back on. Again the camera is not able to be put into any kind of set up mode.
I can only guess the firmware upgrade didn’t install correctly, is there a way the firmware can be reverted to a previous version to be able to undertake the firmware upgrade again?
The other camera spotlight that was purchased a the same time installed and updated correctly and is in use.
The cameras were purchased over a year ago but have only just been installed.