After the battery on my Spotlight Cam was changed/recharged, I am no longer able to connect the camera to my wifi network. It keeps looping back to an error message: “We couldn’t connect to your Spotlight Cam.”
I spent over an hour on the phone with support. She was helpful and did her best but no solution was found to reconnect my Spotlight Cam to the wifi. She said she would forward this on to specialists and that I would hear back. A week later, I am doubtful that will happen. I have 3 other devices working just fine (2 doorbells and 1 Spotlight Cam). At this point I will check other competitors. Eufy looks like a viable alternative. It’s frustrating to have this problem after 3 years of consistent use. My feeling is the camera is defective and should be replaced under the protection plan.