Spotlight Cam Broken

My spotlight cam began telling me the battery door was open, for about a week, then it stopped working altogether. Now it wont power on at all, with either, or both batteries in.

When a battery is inserted, there is a red light inside next to the battery, but that is the only activity it has.

Batteries are fully charged. Known working, as I tested them in my doorbell.

There is also a solar panel for the cam, but it doesnt work with it installed or not.

Hey @JacobSteeg. At this time, if your Spotlight Camera will not reconnect or complete a setup, please attempt the following:

  • Ensure both of your batteries are fully charged (if you have two), or has been charging for several hours.
  • Ensure there is no debris in the battery hatch and that the hatch is closed.
  • Press the setup button on the Cam and complete the setup in the Ring app.
  • If lights flash and setup is not completing in the app, please remove and reinstall the Ring app on your mobile device, disable VPN, and have your wifi router close to your Camera (if possible). You can also see if you can set up the device on another Ring app on another phone you can log into.
  • If lights do not indicate setup mode on the Spotlight Cam, or setup is not completing, perform a reset on the Camera by holding the setup button for 20 seconds and try the setup again.

If the above steps do not result in successful setup or operation, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.