My spotlight cam suddenly started recording black video at night. No issues during the day. The snapshots it takes every 5 minutes are fine at night. And if I live view the video is fine. It is only when motion triggers it at night. This just started happening. The wifi RSSI hasn’t changed and is acceptable. I have a second spotlight on same network with less of a wifi signal and it doesn’t have the issue. I started linking the two so that when the one with the issue detects motion, the second one with less of a signal records. The first one has a black video and the second does not. This issue only started over the past month.
Hi @Deeaski. I’d recommend making sure the ports and protocols used by Ring devices are open. This does require more advanced router settings, so you may need to contact your internet service provider if you’re unsure where these settings are located at. If this continues to happen after checking the ports and protocols and making sure the RSSI shows a stable connection, please give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.