40% of the time my motion alert videos are just a black screen. I’ve emails numerous videos to ring support with no response.
Hey @matpatte. Please check out our Help Center Article here for more information on how to fix this black video error. If you are in need of immediate assistance or assistance with this troubleshooting, you will need to call our support team. Please note that if you are emailing support at email@example.com that this email address has been unavailable for some time now. For support, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
I have had the same problem. Support never can fix the problem and keeps sending me a new camera. The camera never lasts more than 8 months.