We recently purchased, setup, and installed a spotlight battery camera. Everything is working well except for the advanced motion detection and customized motion zones. The app saves the custom motion zones I create and shows advanced motion detection as on. However, if I close the app and come back, advanced motion is not enabled.
I have tried with both an iOs device and an android device. I called customer service and they recommended removing and reinstalling the app (even though it was the most up to date version) and that did not fix the problem.
The customer service rep said it should be working if the custom zones were saved. Unfortunately, this is not the case. I experimented by turning off motion detection and walking outside and going where I would be outside a defined motion zone. I then turned on the motion detection and made sure the custom zones were enabled. I walked forward, right through a custom zone, and was not picked up until I was in one of the standard zones.
Has anyone else experienced this issue.? Fixes? The claim is that the custom zones have been rolled out to all devices so even on a battery powered camera it should work.