Some solution with a indoor camera

Hi Today I buy a camera indoor but no works because the camera says about the device appears to be registered to someone else

I need help please

Hi @Tavo. Have you tried contacting the original owner of the Ring Camera that you purchased it from? They’ll need to unregister it from their Ring account in order for you to be able to set it up under your Ring account. You can read more about the ownership of Ring devices in our Help Center Article here, and reach out to our support team at one of the numbers available here if you’re unable to find a resolution with the previous owner. I hope this information helps! :slight_smile:

good afternoon, I don’t know who the owner is
The camera was buy in a store in Costa Rica

@Tavo You may want to contact the store you purchased it from to see if they can exchange it for you. You can also reach out to our support team to see if they have any other options available for you as well. I linked out to our support team in my previous reply if needed. :slight_smile: