Solid blue button

This morning I pressed the doorbell’s button. My phone was alerted. I answered the alert, but then the blue light stayed lighted - solid. Tried pressing the button again. No change. Tried restarting my phone. No change.

After maybe 10 minutes I had to pull the doorbell off the wall (yet again), and when I started charging it the solid blue ring started blinking (charging).

I called support and was told that a new firmware release had been pushed out last night. I needed to do a factory reset. I asked what that release number was and was told 1.7.1200. I asked what the firmware level was on my doorbell and was told the same. I pulled out my notes and found that nearly two weeks ago that the firmware of my doorbell was the same level. I don’t like being lied to…