I am having a big issue with my new solar panel for my ring door bell. The app does not show it. Ring has swapped out the solar charger and ring doorbell and it still is not working.

Does any one have this working?

thank You,

Don Eklund

Hey @Deklund1. The Solar Panel should be showing as connected, so I’d be happy to run through some troubleshooting steps here to check things out. First, when you go into your Ring app > Main Menu > Devices > Device connected to solar panel > Device Health, does it show that there is a solar panel connected? If your app is not showing the solar panel as connected under your Device Health page, you will want to ensure the device is connected properly. I recommend detaching the solar panel from your device and then attaching it back, while also ensuring that there is no dust and debris on the solar panels and at the connection.

After checking the connection, if you find that it is still not showing as connected in the Device Health section, please try resetting your Ring device (not the solar panel) by pressing and holding the setup button for 20 seconds. After this reset, re-establish the connection your device has in your Ring app by tapping on Reconnect or Change Wifi Network under Device Health. This will take you through another setup of the Ring device in the Ring app. Once completed, check the Device Health again to see if the solar panel is showing as connected. If the device is showing as connected, please ensure you are getting 4 or more hours of direct sunlight to the solar panel during the day to allow a trickle charge to your device. You will also want to ensure that your device is not discharging more than it is charging, as you may have an excess amount of events that could be draining the battery on your device.

In the event you may not see the solar panel connected still, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

Thank you for the reply.

I have been talking to tech support about the issue. First they sent me a new solar unit and when that did work, they sent a new door bell which I installed yesterday. I am getting the same results even after I reconnect the solar panel and resetting the Ring door bell.

The Solar panel does not show up in the device health.

power source is battery and battey level is 85% and the solar status is extend battery life with a ring solar charger.

Thank You,

Don Eklund

@Deklund1 Thanks for giving those steps a try. Since this concern still persists, you’ll want to reach back out to our support team. This forum is not a direct line to support, so contacting them directly will be your best option to get to the bottom of this as they’ll be able to look deeper into your account. Please give our support team a call at one of the numbers availablehere.