Snapshot capture issue!

I have 6 stickup cams at 2 different locations, 3 at each. Purchased at same time and installed within a couple of weeks of each other. Both locations have protection plus plans. I have snapshot capture available at one location but not the other.Anyone else have this issue?

Hi @tffd27. I would first make sure that your Ring app is up to date. An out of date Ring app could cause issues with your Snapshot Capture. If you are unsure, you can uninstall the Ring app, reboot your phone and reinstall the Ring. This will make sure you have all of the current features updated and working correctly. I hope this helps!