Snapshot capture 3 minutes gone

A few hours ago our wired ring doorbell 2 had a 3 minute option for Snapshot Capture just a few hours ago but now it is gone. This is a wired device . Why did it vanish? Which wired Ring doorbells have 30 seconds?

Snapshot Frequency options will vary based on device primary powering type and powering options.

A powered device, such as a Video Doorbell Pro, is one that has no battery and operates from a power source only. The Snapshot frequency intervals are 30 seconds, 1 minute, and 3 minutes.

A battery-powered device, such as a Video Doorbell 2, powers primarily from a battery but can also have additional power options applied. The Snapshot frequency options are 5 minutes, 14 minutes, and 1 Hour, with the additional ability for a 3 minute option if successfully hardwired.

As you mentioned seeing it briefly, I recommend checking battery level, charging the battery, and considering any power variables to ensure the hardwired status remains. I hope this helps! :slight_smile: