Shared Users Stay in account

I deleted one of my shared users out of my account and it stays there and doesn’t go off my account.

1 Like

Doesn’t go away

Hey @donavanbecker. I recommend to remove your Ring app, reboot your phone and then redownload the Ring app. Once redownloaded, see if the shared user is still there. If it is, just tap on “Remove User” or the trash can icon and they should disappear.

@Chelsea_Ring i tried that and it is still there.

@donavanbecker If you can, could you please reach out to our support team? They can further look into this and troubleshoot this for you, so please give them a call at 1-800-656-1918! :slight_smile: