Selected location has to be inside US territory message in UK

Trying to set up Ring doorbell app and cannot set UK location
Message “Selected location has to be inside US territory”

If I use a different (hotmail) email address it works ok but I want to use my main gmail email

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Hi @DavieBoo. What specific model doorbell is this, and where did you purchase it? I would also ensure that your Ring app is up to date and that you are not using a VPN. You can also try this with wifi only on/off to see if that provides a different result.

If you are still having this issue, try sharing a screenshot of the error message so I can share it with my team. Many thanks.

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Was there a resolve to this as I have the same issue. in the App I cannot set it up as it wants a location and it thinks I am in in the US, I am also using gmail.

Did you buy the device from an authorized Ring dealer in the UK? If you bought a “US” device then that is likely why you are getting the message.

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