Hi my name is Alfred and I have an huge concern about Ring security.
Currently I own some devices since couple years ago, we notice that my ring stick up wired cam turn on the light the last Friday at 07:36pm CST with no reason, I want to clarify that this cam is already configured to not use the light when its detect a motion and when this issue happened, no one was in the motion area.
As well, no issues with internet or power outage was presented that day because I have another cams and these cam not presented any issues.
So, can you explain me please the reason of this unauthorized behavior?
That day in the Ring’s app, a motion video was “processing” in order to upload it to the cloud, I waited hours to see the uploaded video but this never completed to load, after that I noticed that video was not present in the timeline of my recorded videos, just I have the last video previously the incident and the live video when I opened the app to verify it.
As reference, this is not the first time that happen and I don’t want to remove my cameras for this inexplicable issue related to my privacy.