Hey neighbors! If you’re experiencing any unusual audio from your Ring Doorbell, I would suggest you perform a reset and a new setup to see if that corrects this concern. To reset your Doorbell, you’ll want to hold down the setup button for at least 20 seconds. After that’s complete, you can walk through a new setup in the Ring App by following the steps under Set Up a Device. Test out the Live View after the setup is complete to ensure the audio sounds correct.
If this concern persists after trying those steps, please give our support team a call at one of the numbers available here. They’ll be able to take a closer look at this We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.