I’m trying to add a guest user to my ring alarm and Schlage Connect door locks. However, when I do this, I get an error code for all door locks. It allows me to set the guest code for the alarm, but the locks won’t change. Any help on getting this to work would be amazing. I attached a screenshot of the error code. Thanks in advance!
Hi @asquared1325. For this concern I would reach out to our support team directly. They will be able to look at your account while you are trying this step and be able to see what is causing this error in real time. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Let us know what you were able to find!