I discovered in a bad way today that my Schlage connect door lock, even allowing 4 to 8 digits codes, can just work with 4 digits codes while connected to Ring Base Alarm, since it use the same Base Alarm code as door codes. Even worst, this information is not showed in any place, all the configuration I did before on Schlage was lost (changing to 8 digit codes, all the 8 digit codes I programmed, etc.).
This is a serious limitation of Ring Base Alarm, that just allows 4 digit codes. I can’t believe that this is a complex change to be done in the base alarm software. This would increase a lot the security of the system, especially when integrated with door locks like Schlage or any other manufacturer.
RING: Please fix this. Or properly inform your customers about this limitation of your system (it’s not a limitation of Schlage!!!).