I’m a very happy Ring customer for the most part. I have 4 spotlight cams, and a video doorbell 1 which is about to be upgraded to a 3 plus when it arrives, but its a continual source of frustration for myself and many many other UK customers seem to be continually left out in the cold when it comes to certain products.
For example
Ring alarm - This available in the UK, however, the panic button, flood and freeze sensor, and the smoke/c02 alarm listeners are not. What is the point in this?
Ring’s smart lighting - again, not available in the UK. I can totally understand the manufacturing issues when it comes to the UK’s 230 volt supply vs the states 120v supply,( although this doesnt seem to be an issue with wired cameras) but the battery and solar versions? come on!. I would love to have rings smart lights around my garden, further enhancing my Ring of security.
Neighbours App - This is something thats been around for years, yet we in the UK don’t have it. Still! I’ve noticed several houses around my road alone that have ring products on their houses, it would be so useful.
Gutter and pole mounts - Why arent these available? I have had to use a generic one off eBay, i’d much rather have a decent quality Ring one.
I also really like the look of the new incoming products and would be very interestd in Ring Car alarm, but I doubt very m,uch i’ll be able to get hold of it for several years, if at all!
If anyone can think of anything else or has comments, especially UK customers please chime in
I know this is an old post but I totally agree with the above, I’m heavily invested with Ring but the lack of sensors and lighting available to the UK and EU is frustrating. There are several alternatives to Ring now offering a much more suited home Solution.
I’ve decided I won’t be adding to my Ring devices until the playing field is levelled up. I don’t want police or fire dispatch just having the alerts would be useful.
Will probably review my setup in the Spring and possibly get rid of Ring for one of its competitors if it’s still the same.
I agree totally with the above and would also like to see devices such as the Alarm retro kit available here in the UK / EU. Even a commitment from Ring to provide product parity here in the UK /EU with maybe a table showing expected availability timescales.
Another alarm device I think is important is a glass break / patio door vibration detector. Other ideas I have had is maybe a slimline ‘pro’ keypad maybe finished in chrome and or stainless steel?
Is Ring planning on releasing smart lighting in the UK?
I find that Ring’s products are really good but when a new product is planned for release it is not communicated with people… sometimes you can sign up for a reminder on the website when the product is released but sometimes Ring just releases a product without saying… Maybe that’s something Ring should focus on.
I love the Ring products but like all the above would love to add the Fire and Water Sensors to my Ring System here in Ireland. I did actually purchase a fire sensor from the US only to find its regionalised !!! so wont work, why!!!. Europe is a huge market so I find it rather baffling this has not being addressed yet.
I too would love access to some of the other accessories. They are available in the online US shop, so not too sure why we can’t have the same in the UK/EU?
Would be really helpful if someone from Ring could give us an insight as to when this is going to happen.
Hi. I’m a passionate european Ring customer, and I bought several Ring sensors along with the Ring base station. It is quite absurd that all Ring products compatible in US are not replicated for Europe market as well. It is a sort of discrimination. Some sensors are to me very important and essential from my point of view, such as the Flood and Freeze sensor. I can’t understand how it hard to change some specifications in order to make it usable with European standards, as Ring already did for the base station kit components sold in europe. You have just to put european compliant signaling protocol into the sensor, just like contact sensors we already use. Please can you explain us why after 3 years it is not possible to get such a simple sensor even in Europe?
I have seen the advantages of Professional monitoring in the US. I work in the UK for a business which deals with intruder alarms so I understand the need for an individual URN for a police response. But even if an ARC could receive alerts with images from doorbell/indoor cam then provide an audible warning to intruders and if confirmed to be an intruder dispatch police. This would also work better with the Panic Button as this device is pretty useless when it doesn’t call police and is an audible alarm instead of the silent alarm. I certainly wouldn’t use this is a panic situation. It’s one way to end up seriously injured.
@MartH Sadly there is a lot of Ring stuff which is not available in the UK. Their product range is far greater in the USA. I suspect down to the differing electrical systems and certification processes.
@bemak187 : but they already produce sensors and devices that are compliant with European standards, they sell Ring base station kit in Europe. So I don’t understand how Smoke sensor as well as Flood and Freeze sensor differ from the contact sensor. I’ve read, surfing on google, that Z-Wave in Europe uses a different frequency than in the US, so you cannot purchase Z-Wave components from the US site and use them with your system. But if that’s the reason, they can easely produce a specific set of Flood and Smoke sensors compliant with Z-Wave frenquency used in Europe. Does it make sense?
