Rings says connection to new Wifi complete - but still shows offline

I have followed steps to reconnect my device to my new wifi network. (Same name, new password) It goes through the steps, says it successfully connected but after it still shows its offline?

Hi @user24523. What Ring device are you trying to reconnect to your wifi network? Are you given an option to manually enter in both the network name and password, or are is the Ring app asking you to complete the setup with a previous network?