Ring will not connect to my phone

My ring doorbell does not connect to my phone and it longer the service says it’s still connected in online but nothing works I have tried the hard reset I have tried deleting the programme and starting it back up but I can’t seem to make the connection in my Wi-Fi is fine

Hey @Cocoa. Since you have preformed a reset and to no avail, please give our support team a call at one of the numbers available here for a proper follow up on this concern. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.