A few weeks back, my Ring Video Doorbell Wired turned itself off for no apparent reason. No internet disconnections, no power issues, it was just completely off after working fine for about a month. I was able to get it to turn back on by turning the breaker off and back on. However, since then audio is not being recorded in videos nor can the person on the other side hear us if we attempt to speak through it.
I have tried resetting the device to factory settings twice, and no luck. No settings were changed between it working and then not working, either.
Is there something else to try?
Thanks in advance!