Ring Video doorbell wifi setup

Products Video Doorbells
#1

I have had a video doorbell set up for a few months now. It has worked fine, however this morning at 10:30 it stopped sending notifications to my phone app and allow showing it was online would not work.

I have tried to reset the device through the app and gone through the wifi set up procedure, however the device will not connect to my phone when i try to connect to the Ring Setup e4 Network which comes up on my phone wifi search. It gives a can not authenticate connection message after trying to connect.

#2

Hi @PJ3! Resetting the device and attempting a new setup was a great step to take. I recommend removing and reinstalling the Ring app on your mobile device next. This will ensure the app is up to date and able to communicate with your phone.

If this concern persists, try a different mobile device entirely, if possible. I hope this helps! :slight_smile:

#3

My doorbell also stopped working and does not broadcast any network during setup. No matter what I do–whether it’s use a different mobile device, factory reset, pull the battery, etc., I cannot get the device to broadcast the Ring setup network.

I also find it’s pretty lame that Ring Support will only provide me a discount code to purchase a new doorbell instead of actually helping me resolve the issue. I bought this three years ago and is now a paperweight. It definitely makes me question their products if they will only last a few years before being forced into purchasing a new device as a “fix.”