Ring video doorbell live view doesn't work

Products Video Doorbells
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1

Hi,

I have 2 smartphones logged in with the same ring account.

On one device, when receiving a doorbell call, the camera view stays blurry. When viewing the recording afterwards everything is ok.

To make sure it is not a connection issue I also tested this on the same wifi network as the ring doorbell.

When troubleshooting I noticed the same behaviour when trying the live view in the ring app.
On the device that is working correct the live view starts with the same blurry view, after a second you get the loading icon on the blurry background and afterwards the clear live view.
On the device that is not working the live view stays blurry and the loading icon won’t show. Thé recording of that live view does work.
I installed the ‘rapid ring’ app on this device and there the live view works perfect.

Uninstalling the ring app, rebooting the device and reinstalling the app did not help. Changing wifi and cellular connection did not help. The doorbell device health info is ok.

Any suggestions?

Regards

2

The Rapid Ring app is designed for the quickest and most efficient access to Live View. Having two mobile devices for testing is a great way to rule our most mobile device factors, and you’ve covered many other great steps here.

Please ensure there is not a VPN enabled on either device, and also that there are no android apps that conflict with the Ring app installed. In covering all the bases, I recommend also checking differences in phone specifications, as there may be a difference in connection types or processing, in which the Rapid Ring app is perfect for this use.