Ring Video Doorbell 2 Poor Wifi

I’ve just got & installed a Ring 2. I have Virgin broadband (allegedly lightning fast!) & did the connection test during set up outside my door. The test said I had a good connection. It’s now been mounted oustide. I’d noticed it was very slow to load the video on my phone so checked the device health which is now saying I havea poor connection. I’ve checked my down & upload speeds which are 100 & 20 resepectively so way more than adequate. I’ve no idea why it’s doing this - our wifi stretches to a shed at the bottom of our garden. Please, please tell me there’s a way to fix this, will be raging if I have to return it … Thanks for any help in advance :slight_smile:

Hi @Trish02890. What is the RSSI for your device? You can learn more about RSSI and what it means in our Community post here, as well as how to improve your RSSI here.