Ring Video Doorbell 2 not connecting to WiFi network

Ring Video Doorbell 2 not connecting to WiFi network

It was working perfect, no new hardware installation in home network and all of a sudden it disconnected and not able to connect anymore. Also done a hard reset with no results

Hey @RoGoBros ! I recommend charging the battery, and then attempting a new setup from scratch while inside close to the router. Let us know if it connects! :slight_smile:

Already done with no result

Sorry to hear that @RoGoBros. I recommend reaching out to our support team, at 800-656-1918, as they can provide more in depth troubleshooting steps for this concern.