First off, I’m installing ring over an existing doorbell. I have the button at the front door that rings doorbell on wall in living room. Our home was built five years ago. Still looking in basement for a transformer as that’s how I think my doorbell works.
How do you know if you are connected directly to a transformer? Watching install video, they speak of using resister if connecting directly to transformer?
So, if I don’t find transformer can I remove existing doorbell switch at front door, unscrew wires and do a DVM check there using bare wires?
Hi @Niemand. Since you have an existing doorbell that you are installing the Ring Doorbell to, you are not installing it directly to a transformer. If you did not have an existing doorbell and only a transformer, that means you would be installing it directly to a transformer. If you’re unable to locate where the transformer is in your home, it may be best to contact a licensed electrician as they can help find it and make sure everything looks good power-wise. I would also suggest verifying that the chime kit in your home, the one on the living room wall, is compatible with the Doorbell 2. You can find a compatibility list in our Help Center here.
I hope this helps answer your questions. If you have any more installation concerns, feel free to give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.