Hi there, @rubyroo! Check out our Community post for step by step instructions on how to sign up for a Protect Plan.
If these steps are not working for you, our support team is happy to help further. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.