Ring stop working

I’m having a a hard time trying to connect wifi to my ring device

We’re here to help, @Sandrap3! Which step is setup failing on?

A couple good steps for setup:

  • Please ensure vpn is disabled on mobile device.
  • Try another mobile device for the setup.
  • Be close to your wifi router, and ensure your Video Doorbell is charged (if battery powered).
  • Power cycle your router (unplug and plug back in).

Feel free to let us know how this goes! :slight_smile: