I recently installed 9 Elite Stick-up cams on our premises. Appears one got broken after shord period of time but wanted first to double-check on any other error sources.
Problem : Camera is no longer connected / no internet connection. Problem occured suddenly over night (last images received from cam 02:04am in the night - then it was suddenly dead)
Set-up : Camera ist connected via LAN cable / PoE to a switch which is connected with the router - same set-up as all other 8 cameras which are working perfectly fine.
Trouble shooting we tried on our end:
- Checked the LAN socket where the camera is installed with another device - works fine, the socket itself is connected to the network and having internet access on other devices works fine
- Replaced the LAN cable between the LAN socket and the camera - no change, the cable connecting the cam is fine
- Pressed the orange reset button / tried to hard-reset the camera - no success
- The camera surprinsingly has power, the blue LED is on, but even with trying to hard-reset the camera and re-adding it to the system, the blue LED nevers blinks - it’s always a steady light, whatever I do - no other of the 8 cams I installed ever behaved like that
So I am running of out ideas here and I assume it may be a hardware issue - but before requesting a guarantee replacement (camera ist just few weeks old) wanted to check with you here on other ideas.
Thanks a lot!