Ring Stick Up Camera

I have a ring Stick Up Camera. On the app, which is on the Android platform. When I activate the microphone and then the green button to talk and listen, no one can hear my voice and I can’t pick up audio from the camera thus a two way conversation isn’t possible. Any one know what the problem is? Thanks.

Hi @Guy1960. You’ll need to make sure the Ring App has permission to use your phone’s microphone and speakers. You can usually adjust the permissions in your phone’s settings, which will vary depending on your model of phone and the OS. If you’re not able to get it working properly after checking the settings and ensuring all permissions for the Ring App are enabled, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.